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The following policies apply ONLY to orders shipped within
the United States.
Please fill out the
online RMA form to obtain a valid
Return Materials Authorization number.
Step 1: Read our online Return Policy, then complete and
submit the online RMA form
Step 2: Receive RMA number via email from the RMA Department within
48 hours of submitting a request.
Step 3: Package and ship product(s) to SIB warehouse.*
*Once your RMA has been received and verified for
authenticity, a refund will be issued or a replacement will be shipped
immediately!
- Please remember to obtain a
RMA number BEFORE returning product(s) to our warehouse as returns will
not be accepted without a valid RMA number.
- Replacements will be shipped
to the original shipping address on file unless otherwise requested. SIB will
not be held responsible for shipping errors due to outdated addresses.
- All RMA's must be packaged
properly and returned in a box (original packaging material preferred).
- Original shipping, handling
and return postage fees will not be refunded.
- All replacements will be sent
out via USPS mail.
Damaged Items
Buyer will be responsible for returning back the supposedly
defective item. Before returning the item, please contact us to get an RMA#. If
the item is found to be defective, a replacement will be shipped, otherwise the
same item will be returned back.
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