Contact

Ordering

Security

Credits

Payment

Shipping

Please use the following link to contact us at sibstore.com

CLICK HERE

• Order Number
• E-mail address
• User Id
• Item link(Ex: http://www.sibstore.com/ProductDetails.aspx?xyt1=1393) or description of each item in question

All ordering, price quotes, stock status, and shipping quotes are provided online -- no exceptions. We do not accept phone, fax or e-mail orders or quotes. All pricing quotes on products and shipping are available on the website only.

Please call our customer service at <1-866-802-8238 <Mon-Fri: 9.00am - 5.00pm (ET)>. We will void the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, obtain the tracking number(s) for the order(s) you do not want and call shipping carrier to refuse those shipments. You will be refunded in full when those items are returned to sibstore.com.

We will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates.

It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local USPS or UPS guidelines for delivery.

sibstore.com will put forth its best efforts. We cannot however, guarantee that your order will ship the same day.

We do not combine orders for you over the phone. However, if you call us before your orders are processed, we can cancel your orders so you can place a single order for all the items you want. Please understand that we cannot cancel an order once it has been scanned by our warehouse.

Shopping cart problems usually occur for one or more of the following reasons:
1. Cookies are not enabled, or your browser is configured to block sibstore.com cookies.
2. The master clock on the computer is not set correctly.
3. The computer you're using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser released prior to Internet Explorer 5.1.
If all else fails, try closing all open programs and restart your computer, or try from a different computer.

If you are entering the correct email address and password, and your account has not been suspended due to fraud or chargeback, please try the following:
1. Enable Cookies.
2. Enable Javascript.
3. Clear existing cookies and cache.
4. Make sure the date/time on your computer is correct for your time zone.
5. If you are using Internet Explorer, set your security profile to Medium and enable "Override automatic cookie handling". (Tools > Internet Options > Privacy tab > Advanced)

Merchandise under our Standard Return Policy may be returned within 30 days of the original invoice date for a refund or within one year of the original invoice date for a replacement. All returns require an RMA (Return Merchandise Authorization) number.

You can fill up the online form at http://www.sibstore.com and return the item with the RMA number.

Wrong shipment:
If we sent you wrong item by mistake, you can fill up the above return form and request a correct replacement or refund.

Wrong Purchase:
If you purchased wrong item, you can return the item for refund of item price within 15 days of purchase. You should fill up the above online form and leave a note of wrong purchase.

If you are not happy with the purchase, we don’t want you to get stuck with the product. You can return it for refund. Please review warranty policy at ebay. You can return the item by filling up the online rma form and request refund.
 

Security is a top priority at sibstore.com. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. sibstore.com uses the most advanced form of SSL software available: 128-bit encryption by Verisign. To learn more about SSL, follow this link www.verisign.com..

All sibstore.com servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint firewalls and password protection.

sibstore.com respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details.

It takes us approximately two business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement.

• PayPal
• Visa
• MasterCard
• Discover Network
• American Express

sibstore.com charges the appropriate state and/or local sales tax for any order shipping to New Jersey .

New Jersey residents are charged according to their state and/or local tax rate. (%7) Please note that the sales tax for New Jersey  orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.

**We cannot make any changes to the tax rate. Please refer to http://www.state.nj.us/treasury/taxation/ on Transactions and Use Tax Regulations.

The tracking numbers for each day's shipped orders are automatically emailed after 6:30pm Pacific Standard Time. Alternatively, you can check your order status online to find out your order tracking number

Phone: 1-800-ASK-USPS (1-800-275-8777) Holiday Hours
Website: www.usps.com

Please contact USPS at 1-800-ASK-USPS (1-800-275-8777) Holiday Hours to obtain further status on your package(s). The priority of delivery within the method of shipment chosen is determined by your local USPS hub. sibstore.com would always like for your packages to be delivered ASAP. If USPS is holding them, please contact USPS.

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call our Customer Service at  1-866-802-8238 (Mon-Fri: 9.00am - 5.00pm (ET)) if you're unable to locate an item.

sibstore.com does not currently ship internationally; we only deliver to location within the United States.

Unfortunately it does not. All orders are processed and shipped within our 1-2 business day processing timeframe, regardless of the shipping option selected. Although we do our best to ship out all orders the same day they are placed, at this time we can never guarantee same day shipping on any order.

All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 5 calendar days after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.

Once we receive the package, we'll credit your credit card back in full, including any shipping costs you may have paid. If you paid via check or money order, we'll send you a check for the full amount.

sibstore.com only ship via USPS. Customer should receive an email notification with the delivery confirmation once shipped. We provide Delivery confirmation for US Domestic shipment. If you see there are no changes on the delivery confirmation, most likely the database hasn’t been updated and it will update once delivered. For more information, visit USPS at http://www.usps.com

Please be assured that we have shipped the item once you receive the email notification. If you didn’t receive a shipping notification, most likely your mail server is blocking our emails.

We normally mail the item in a two business day after receiving the payment. Below is the normal USPS delivery time:
USPS First class mail: 2 to 5 days.
USPS Priority mail: 2 to 3 days.

For more information please check USPS web site